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Dreamer Jen is all packed up and on her way back to us after a long, fun weekend in LA! Comikaze Expo was some serious (and fun!) business – there were more people and more celebrities wandering the expo than we’re used to seeing at conventions in the Northwest, making for the kind of glamorous gathering one expects in LA! Jen had the extreme pleasure of sighting the one and only Stan Lee, and very nearly got a chance to see Ru Paul as well!
It wasn’t the celebrities that made this expo a hit, though — Jen reports that she got to introduce more new people to our socks than ever before! There’s nothing quite like seeing a person’s eyes light up upon finding thigh highs that fit for the first time in their life!
This weekend Dreamer Jen is bringing a curated selection of only our most fabulously geeky socks for Stan Lee’s Comikaze Expo in LA! Folks attending the Expo can stop by booth number 1516 to check out the selection, and even get a Sock Dreams giftcard while supplies last – just ask nicely!
Even if you don’t make it in time to get a giftcard, you can still pick up one of our special edition super hero logo stickers, lovingly designed by Dreamer Zaffie. We’ve also got a very limited number here at our headquarters, so if you can’t make the Expo, you can still get one with your online order if you act quickly! Just leave an order note requesting a sticker, and tell us who your favorite super hero is!
We wish you all a SUPER weekend, and look forward to seeing your faces in LA!
October 21st, 2013
We’re just getting into the best time of year- sock season! As we move into our busiest time of year, we’d like to introduce you to the hard working Sock Dreams teams who will be processing, pulling, shipping, creating ads and working in our shop.
Our first department spotlight is our customer service department. These ladies are in first thing in the morning printing orders, answering your phone calls and emails.
Pictured here, in their favorite Sock Dreams socks, are Emily, Edelweiss, Lucy and Nina.
Emily has been working at Sock Dreams, in Customer Service, since February 2012- just in time for Sock Dreams to be her Valentine.
Emily’s favorite part of working here is: Sharing an office with the silliest people I’ve ever met, selling fabulous products to customers in between spontaneous bursts of laughter. We have so much fun here it doesn’t really seem like work most of the time, especially when the office dogs come to visit for cuddles.
Emily is sporting the Dreamer Jacquard Ripple OTK in purples, these are her favorites because: Purple! Also I have a nerdy fascination with the history of the Jacquard looming process. The punch cards that were used in the original old timey looms were some of the first operating sequences that were a precursor to computer programming.
Edelweiss, who runs our wholesale (yes! Sock Dreams wholesales our brand!) has been working at Sock Dreams since 2007. She is wearing the extraordinarily longer thigh highs; she loves these socks because: they are so unusually long, come in great colors and they stay up on my legs even while riding my bike. No need to wear tights!
Those of you who might be interested in wholesale, we now offer it year round. A tip from Edelweiss: Because we now wholesale our socks all year long, be sure to order early as our socks sell out fast!
Next up is Lucy, our resident My Little Pony collector and general sweetheart. Lucy was hired at the same time as Emily and loves working at Sock Dreams because: It’s a very accepting company. No one cares that my hair is purple, and I’m actually encouraged to wear fun socks and have my own style.
Lucy is wearing the Harvest Rainbow Extraordinaries: The Extraordinary THs are the first thigh highs I found that fit my curvy thighs comfortably, and since I love rainbows, the Harvest Rainbows are an obvious choice for me.
The fearless leader of Sock Dreams customer service team is Nina who is also wearing the Extraordinarily Longer Striped Thigh Highs in her trademark black and plum. Nina loves these socks because: I love tall socks and I love striped socks, so our house brand of Extraordinarily Longer Striped Thigh Highs is a perfect match made in sock heaven!
Nina has been working at Sock Dreams for 2 years and loves- Keeping the feet of the world fashionable and cozy…one foot at a time!
A few tips from the Customer Service department regarding successful holiday ordering:
We provide a Return Authorization Form on the back of all our invoices, with all the basic information about returns. All you have to do is fill the form out, and send your items our way!
If you receive a damaged item, an item you didn’t order, or are missing an item, give us a call or email right away, and we’ll get you taken care of.
If you ever have any questions or concerns about your order, please don’t hesitate to shoot us an e-mail or give us a call! It is our goal to help resolve any issues in the easiest and most pain-free manner possible!
If you’re returning something, pretty please make sure it’s clean and pet hair free and you’ve filled out the authorization form on the back of the order invoice; it makes processing items so much easier and more pleasant.
Don’t forget to say hello occasionally when everything goes right. During really stressful times nothing keeps us motivated like getting a positive or silly email from a happy customer.
This week we added a shiny new review system to our site and right away we started seeing the results. Not only can you post reviews, you can also ask a question right there on the product and get an answer by one of our Dreamer staff members (or even a knowledgeable shopper sometimes). And since those questions and answers stay right there with the style in question as time goes by we’ll get a good collection going and you might find your questions have already been answered… this is exciting for us because we see a lot of the same questions come here via email and this might save everyone time in the long run.
Everyone who has shopped with us in the past few months (and going forward) will get an email (with an opt-out option so we don’t bug you too much) asking for a review and linking you to the product’s page to make this easy on you. We’re not going to offer discounts or other incentives, that would be like buying your opinion and that doesn’t feel right. We want to know the truth, good or bad and will be right here responding as needed, usually within a day.
Thank you all for continuing to support this little dream of mine… I think it’s going to be a fantastic fall, if our feet are warm and happy it’s a lot easier to manage the stresses in this crazy busy world we all live in.
We’re adding customer reviews to our product pages along with a Question & Answer system! As of today, Monday, you can see the basic framework on our site, but we won’t have actual reviews up til later this week.
In the coming days the emails will start going out to people who have ordered in the past three months inviting you to add your reviews (we’ll wait til 21 days after your order was completed before the email goes out to give you time to actually try them). Then the submissions get checked for authenticity (and to make sure they meet the standard guidelines of decency) before going live.
This is all very exciting and just a little daunting (learning new things and adding tasks to our already busy days just as fall hits!) but mostly we are super excited about this latest development and look forward to making your sock shopping even easier and hassle free.