We offer FREE USPS shipping on all US orders!
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It’s been over three years since we started sending out our email newsletters, and it’s been an awful lot of fun! Of course, three years is plenty of time for rethinking things, and it so happens that we think we can do even better… If you’re already signed up for our Dreamer Dispatches, you may have noticed that in addition to our customarily wordy pieces, we’ve recently started sending some short-form emails. These are heavier on photos, and feature new items and sales. Of course, our newsletter has only ever been sent to folks who have signed themselves up for it, and so the time has come to offer our followers a fuller range of choices.
Enter our new subscriptions page! You now have the freedom to pick and choose which emailings you’d like to receive! We still have the classic, “Newsletter” option, which features a monthly story or article about socks. This is where the really meaty content lives, and they range from informative to incredibly silly, but they’re just about always a fun read!
Selecting the “New & Featured Items” box will bring you image-heavy content, with minimal text. If you want to stay on top of what’s happening in the world of socksy fashions, this is the email for you! We hand-select the very best of each new batch of socks for these newsletters.
Of course, the email that everybody is going to want to sign up for would be the “Sales & Discounts” option. This will be your first place to learn about discount codes and items that are currently available at a special sale price! Need we say more??
You might notice that there is a fourth option for the “Sock Dreams Portland Store”. This is for our local brick and mortar shop, and while these emailings are still in the works, they will eventually be a great resource for locals (or anybody visiting Portland) as they’ll feature store-only items, discounts and events! You can go ahead and sign up right now if you’d like to receive these once they’re available!
Those of you who signed up for our newsletters back when there was just the one option will continue to receive all of the first three types of email by default, but you can change your subscription settings, too! Just go to the bottom of your last Dreamer Dispatch and click the linked word, “unsubscribe.” Rather than automatically removing you from our email list as it used to, this will now take you to a page with options, where you can uncheck any email types that you don’t wish to receive anymore. We never want anybody to feel spammed by us, which is why we believe in giving our customers options… but of course we hope you’ll choose to join in the fun of all of our newsletters!
Since the inception of Sock Dreams we have been providing free shipping to our US customers. It is a service that we are proud of and passionate about. We have always wanted to offer the same service to our customers over seas. Now that dream has finally become a reality.
Beginning today we will be offering free USPS Airmail International, to customers in most countries, with purchases of $30 USD or more. Customers with these qualifying purchases also have the option to upgrade to USPS Airmail Plus for only $3 USD. Airmail plus includes improved tracking, with updates from when the package leaves the US to when it arrives at the door, and also comes with delivery insurance. To find out more about available shipping options and qualifying countries see our FAQ.
We have also updated our website to automatically convert the currency from US dollars to local currency. Now our international customers will know instantly how much they will be spending, without having to bother with a currency conversion calculator.
These are just a few more ways we are working to provide great service to sock lovers and dreamers around the world!
A new year has begun and we’re busy restocking as fast as our suppliers can get socks to us! With our recent sale and all the great gifts you folks have gotten yourself and others, some of our stock is pretty depleted. We know a lot of you want to use your gift cards and get socked (ahem, I mean “stocked”) up for the new year, but some of the styles you want might not be available right now. What to do (and not do)?!
We get a lot of product questions that aren’t questions about the products at all. Instead of using the Questions and Answers tab on a product page to clarify fit, colour or what-have-you—some people use the space to ask instead: “When will it be back in stock?!”
Probably, if you’ve asked that, you’ll find that we’ve emailed you directly about it and removed your question from the product page. Not because we don’t love you, but because the availability of a style varies by supplier, season and a bunch of other things! So what we have to answer this time might not be applicable six months from now when somebody else is looking at the Questions and Answers.
You may have also poked into our FAQ, looking for the answer to “When are you restocking?” Just like we say there:
It depends on the style! We deal with many suppliers and receive deliveries nearly every day. But we cannot always get what we want when we want it, and sometimes suppliers discontinue things forever. Please sign up to be notified when an item returns and you’ll get an email the same day we add our fresh stock!
So what is the best thing to do when you see the dreaded OUT OF STOCK?
Take courage! The answer to your problems is right there in the same cruel space telling you the socks you want aren’t available. Just take advantage of our automatic notifications and sign up to be notified when new stock arrives. If the out of stock box pops up, just click on “sign up to be notified when new stock arrives” and enter your email in the space provided. You will get an email the same day we get that style back in stock with a helpful link to go get it!
You have two extra options when signing up for stock notifications. You can also check a box to be notified when that brand adds a new style (which is great if you have a favourite brand) and you can check a box to sign up for our newsletter (which is sent out about monthly). If you don’t check those boxes, you won’t be signed up for either of those extra things, you’ll just get an email when that style is back in stock. We know how annoying it is to get unsolicited emails, so we try to make it as easy as we can to opt out and to avoid them.
But what if, instead of a place to sign up for notifications you see this?
Then the fates have decreed that this style, colour or variety is no longer available to us and we shall never see it again. It’s sad, but with over a thousand styles, some things are bound to disappear after a while, if only to make room for new favourites. Though sometimes it is a surprise to us too, you can keep an eye out on styles that are going away by watching our Zap section (more information about that here) or by looking in a style’s Additional Info for the sad phrase “Quantities limited, we will not not be able to restock.”
Another bonus of signing up for notifications about an out of stock style is that if we only get a limited amount (or find a few hiding in our stock room) you get a special email that gets you (and others who have signed up) special access to order it before they’re made available to the general public.
There’s one last benefit to stock notifications, though it is also kind of a bummer. If a style doesn’t return from the great beyond and we have to remove it, you’ll get an email that lets you know. We talked about that a little in the Sock Journal when our site was first able to do that.
“Okay, okay” you say. “So I can sign up for stock notifications. But what if I need a specific style now or by a specific time?!” Why, that is still easy as pie. What you’ll need to do is drop us a line via email with what you’re waiting for (and “black socks” doesn’t count, tell us the style name, colour and size!) and when you’re hoping it will be back by. We often can’t give you an exact date that a style will be back, but we often can pin it down close enough to tell you if it is worth waiting for, or if you might need to find something else. A bonus to writing us directly is that then, if we have bad news for you, we can work together to find another style that might be a good replacement and answer any other questions you may have!
We don’t have all the answers, but we definitely try to get them, so if you’re not in a rush, just sign up for stock notifications and if you need something soon, email us to get the low-down. We’re often as anxious as you to see our favourites back in stock!
Happy (almost) New Year, Dreamer Fans!!! We’re very excited about 2014! We have a lot of things happening for the New Year: continuing work on our new review system, some changing around of the web site, traveling to more places for conventions, and of course the new styles that are soon to grace the shelves at our headquarters.
But before we get in all our new lovelies for the new year, we need to clear out some of the inventory from this year–so we’re having a sale!
From 12:01 am (PST) December 26th to 11:59 pm December 31st 2013 we’ll be offering you 10% off for your order of $20 or more when you use the promo code Happy2014LN in your shopping cart prior to checkout. Want to save even more? Well, if you spend $40 or more, use the code SuperHappy2014LN and we’ll take a full 20% off of your order total! This is the perfect time to use all your holiday gift cards. This sale is ONLINE ONLY, and will not be happening in our shop.
Thanks to all our customers new and old and have a great 2014!
This week we added a shiny new review system to our site and right away we started seeing the results. Not only can you post reviews, you can also ask a question right there on the product and get an answer by one of our Dreamer staff members (or even a knowledgeable shopper sometimes). And since those questions and answers stay right there with the style in question as time goes by we’ll get a good collection going and you might find your questions have already been answered… this is exciting for us because we see a lot of the same questions come here via email and this might save everyone time in the long run.
Everyone who has shopped with us in the past few months (and going forward) will get an email (with an opt-out option so we don’t bug you too much) asking for a review and linking you to the product’s page to make this easy on you. We’re not going to offer discounts or other incentives, that would be like buying your opinion and that doesn’t feel right. We want to know the truth, good or bad and will be right here responding as needed, usually within a day.
Thank you all for continuing to support this little dream of mine… I think it’s going to be a fantastic fall, if our feet are warm and happy it’s a lot easier to manage the stresses in this crazy busy world we all live in.
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