We offer FREE USPS shipping on all US orders!
If the item in question hasn’t been actively worn or washed, it is eligible to be returned to us within 6 weeks from the purchase date. While we pride ourselves on offering free shipping where we can, we do not offer paid postage on returns. As you are responsible for shipping the return, it might be a good idea to snag a tracking number from the Post Office because we cannot offer credit for items we don’t receive. Please include a completed Return Authorization Form with your returned item; they are printed on the back of every invoice we ship out and they are also available on our Returns Information page. Once you have filled out the form, simply mail it with the socks you wish to return to:
Sock Dreams: Attn. Returns Dept.
Order # __________
7980 SE 17th Avenue
Portland, OR 97202
The type of reimbursement you qualify for depends on the condition of the socks you return:
If the item has not been opened or tried on (tags haven’t been removed/packaging is still intact), it can be returned for a refund or store credit. Items that have never had the tags removed and have intact packaging will be considered “P” as noted on the Return Authorization Form for “Packaged” and considered eligible for reimbursement in either form.
A new caveat to our returns policy this year: we are now accepting tights that have been tried on for reimbursement in the form of store credit. As long as they haven’t been actively worn or washed, they can be tried on and returned to us for a store credit. Leggings and tights that have had the tags removed or have been removed from their packaging will be considered “O” as noted on the Return Authorization Form for “Opened” and will only be considered eligible for a store credit.
Any socks, gloves, legwarmers, petticoats, or other accessories from our site that have been tried on can be returned to us for a store credit. This policy stands for all the items described above except for those from our house brands, as explained below.
Dream Stockings/Dreamer Socks
Our house brands, Dreamer Socks and Dream Stockings, are made in the USA from recycled cotton and we think they’re pretty great. So great, they can be returned to us for a refund or store credit even if they’ve been tried on, as long as they haven’t been actively worn or washed. If you’re not sure if the item you purchased is from one of our house brands, you can recognize them by the designated “DS” or “SD” in the beginning of their part code from your invoice.
Unfortunately, in order to speed up the returns process for our customers and eliminate some frustrations due to out-of-stock, back-ordered, or discontinued items, we no longer issue direct exchanges for returns. If you haven’t removed the item from its packaging and you need the item right away, we recommend purchasing it now, and requesting a refund for your return. If your item has been tried on, you can request store credit, and purchase the new item after we’ve emailed you with the code for your credit.
If you are returning a gift you probably won’t be interested in a refund, as we can only reimburse the purchaser’s account. If you do not have the original invoice, please include the gift-giver’s full name on the Return Authorization Form so that we can associate your return with the corresponding order. Additionally, you’ll want to enclose your email address so that we can email you the store credit code once your return has been processed and completed.
If you live in the Portland area and would like to return your item back to our shop location, the wonderful Shop Dreamers will be there to assist you every day from 11 am – 6 pm. Please note that our shop is unable to issue refunds for online orders in-store. They can, however, process your return for store credit that you can then use in the shop.
Maybe your item arrived and there appears to be a hole or a pair of tights arrived in the wrong size? Perhaps a pair of socks is missing from your order, altogether? In case any of these were to happen, please contact us right away! We will replace the defective or incorrect socks and send you a postage paid return mailer to send back the defective or wrong items. Please note that defective or wrong item claims need to be reported to us within seven days of receipt so that we can best resolve the issue for you.
Striated OTKs in red and bubblegum
Shorty Chevrons in purple with light grey
Holiday Mismatch Sleeves in black, kelly and red
Extraordinary Elemental Stripes in spirit, terra, inferno, glacier and zephyr
Diamond Pattern Midcalf Socks in red and white
Bottom: glacier and inferno colorways
Super Longs – 100 inches of sock per leg!
block sock a few times might be wondering about the Great Whites, and if so, you’re right to wonder! They are in fact twice as long as our Super Longs, but they’re currently out of stock, and they’re just so long that they’re going to need a bigger blog…
What you’ll need:
• A scrap of fabric (optional) •
• A felting needle (or two!) •
• Matching wool •
• A damaged wool sock •
The Newest Arrival