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While we hope that every sock sold gets lots of love, we understand that sometimes it just doesn’t work out. Maybe those sparkly tights don’t match the dress you were planning to pair them with or those legwarmers arrived and they don’t fit? Perhaps you were lucky enough to be gifted some novelty crews but you’ve really been eyeing our selection of bootsocks? Whatever the reason may be, we’re here to help guide you through the returns process and let you know what your options are!
If the item in question hasn’t been actively worn or washed, it is eligible to be returned to us within 6 weeks from the purchase date. While we pride ourselves on offering free shipping where we can, we do not offer paid postage on returns. As you are responsible for shipping the return, it might be a good idea to snag a tracking number from the Post Office because we cannot offer credit for items we don’t receive. Please include a completed Return Authorization Form with your returned item; they are printed on the back of every invoice we ship out and they are also available on our Returns Information page. Once you have filled out the form, simply mail it with the socks you wish to return to:
Sock Dreams: Attn. Returns Dept.
Order # __________
7980 SE 17th Avenue
Portland, OR 97202
The type of reimbursement you qualify for depends on the condition of the socks you return:
If the item has not been opened or tried on (tags haven’t been removed/packaging is still intact), it can be returned for a refund or store credit. Items that have never had the tags removed and have intact packaging will be considered “P” as noted on the Return Authorization Form for “Packaged” and considered eligible for reimbursement in either form.
A new caveat to our returns policy this year: we are now accepting tights that have been tried on for reimbursement in the form of store credit. As long as they haven’t been actively worn or washed, they can be tried on and returned to us for a store credit. Leggings and tights that have had the tags removed or have been removed from their packaging will be considered “O” as noted on the Return Authorization Form for “Opened” and will only be considered eligible for a store credit.
Any socks, gloves, legwarmers, petticoats, or other accessories from our site that have been tried on can be returned to us for a store credit. This policy stands for all the items described above except for those from our house brands, as explained below.
Dream Stockings/Dreamer Socks
Our house brands, Dreamer Socks and Dream Stockings, are made in the USA from recycled cotton and we think they’re pretty great. So great, they can be returned to us for a refund or store credit even if they’ve been tried on, as long as they haven’t been actively worn or washed. If you’re not sure if the item you purchased is from one of our house brands, you can recognize them by the designated “DS” or “SD” in the beginning of their part code from your invoice.
Unfortunately, in order to speed up the returns process for our customers and eliminate some frustrations due to out-of-stock, back-ordered, or discontinued items, we no longer issue direct exchanges for returns. If you haven’t removed the item from its packaging and you need the item right away, we recommend purchasing it now, and requesting a refund for your return. If your item has been tried on, you can request store credit, and purchase the new item after we’ve emailed you with the code for your credit.
Returning a gift?
If you are returning a gift you probably won’t be interested in a refund, as we can only reimburse the purchaser’s account. If you do not have the original invoice, please include the gift-giver’s full name on the Return Authorization Form so that we can associate your return with the corresponding order. Additionally, you’ll want to enclose your email address so that we can email you the store credit code once your return has been processed and completed.
Returning to the shop?
If you live in the Portland area and would like to return your item back to our shop location, the wonderful Shop Dreamers will be there to assist you every day from 11 am – 6 pm. Please note that our shop is unable to issue refunds for online orders in-store. They can, however, process your return for store credit that you can then use in the shop.
Wrong or Missing Item?
Maybe your item arrived and there appears to be a hole or a pair of tights arrived in the wrong size? Perhaps a pair of socks is missing from your order, altogether? In case any of these were to happen, please contact us right away! We will replace the defective or incorrect socks and send you a postage paid return mailer to send back the defective or wrong items. Please note that defective or wrong item claims need to be reported to us within seven days of receipt so that we can best resolve the issue for you.
Once your return has been processed and completed, we’ll send you a confirmation email. Please bear in mind that January is a very busy month for returns; while we do our best to ensure each one is completed in a timely manner, processing can take 4-6 weeks this time of year. We appreciate your patience and thank you in advance! Our lovely Customer Service Department is available to answer any and all questions you may have via email (firstname.lastname@example.org) or telephone (888.717.6257). Cheers to bringing in the New Year with new socks!
2015 has been a pretty exciting year for us, and we’re particularly pleased with the direction our house brands have been heading this year. We’ve actually released so many new styles of DreaM Stockings and Dreamer Socks that we felt they deserved an end-of-year round-up. Both lines are custom made for us in the USA, and feature regenerated yarns and minimal packaging, for minimal environmental impact. If you’ve never tried our house brands before, now would be a great time to start!
The first two new DreaM Stockings are actually new versions of boot socks that we previously carried. While the M Bootsocks changed to a new solid charcoal body, the construction of the sock is still just how it used to be. Our new Warm and Cozy Bootsocks, on the other hand, are a reimagining of a somewhat different style – the old Thick and Bulky Bootsocks. They still come in soft, pastel colors and feature fluffy, high-bulk acrylic yarn, but they’re just not quite as thick as they used to be.
We had hoped that 2015 would be a year for finding new yarns for O Marled socks, but we didn’t have any such luck… which just meant that we had to get a bit creative! Our brilliant sock knitters found a way of combining two different yarn colors, for our Striated OTKs, which feature an irregular pattern reminiscent of heathered and marled yarns.
Striated OTKs in red and bubblegum
We also added another length to our much-loved line of chevron patterned DreaM Stockings: Shorty Chevrons! We went for some brighter colorways for this length, as we think they’ll be perfect for summer, given their anklet length and breathable open knit!
Shorty Chevrons in purple with light grey
Of course 2015 also saw the addition of some new stripey styles of DreaM Stockings. It just wouldn’t be Sock Dreams without our stripes! Presenting Bee’s Knees, and Sporty Stripes — we consider these two styles to be instant classics.
But wait! We have one more stripey style up our…. (dare we say it?) sleeves! That’s right, we’ve added Holiday Mis-match Sleeves, in four colorways to represent 4 major winter holidays! Made in the same style as our M Sleeves, these are a little bit extra-special, because each pair features one sleeve with wide stripes, and one with skinny stripes!
Holiday Mismatch Sleeves in black, kelly and red
We couldn’t let DreaM Stockings have all of the holiday fun, though! We had the same colorways made up in crews and OTKs for our Dreamer Socks line. Knitted from cozy, high-quality acrylic yarn, these feature the great stretch that our Dreamer Socks are known for — the idea behind these socks is to be inclusive, so it only made sense to make them in a style of sock that can fit as many people as possible!
Exciting as our Holiday Stripes are to us, we happen to think that there’s an even more beautiful new striped sock in the Dreamer Socks line this year… so beautiful, in fact, that we had to make them in three lengths. Our new Elemental Stripes come in 5 different colorways, to represent the five alchemical elements, though we’ve put our own spin on their names. Available in two lengths of thigh high and a larger-footed crew, we’ve made it almost too easy to get into your element, so to speak.
Extraordinary Elemental Stripes in spirit, terra, inferno, glacier and zephyr
2015 was also a big year for experimentation with what our sock knitters can do with the machines. We’ve got some other new patterns and textures in the pipeline for you, but you can already see two of the fun new styles we came up with this year! Our Vertical Vintage OTKs feature a pattern based on a 1920’s postcard we came across a few years ago, while our Diamond Pattern Midcalves offer a larger-footed alternative to our Dreamer Diamond Waves, while taking the pattern a little further with concentric diamonds.
Diamond Pattern Midcalf Socks in red and white
A couple of this year’s new Dreamer Socks are based on preexisting styles that we liked so much, we felt the need to make them in shorter versions, too! You probably already know how much we love our Extraordinary Thigh Highs, but did you know that they’re now available in a knee high? Additionally, our Dreamy Bamboo Patterned OTKs now come in a sweet little crew, perfect for summer!
And now, dear readers, our round-up is drawing to a close, but we have one more pairing of new styles to present to you. Once again, we’re just so in love with our Extraordinary Thigh High styles that we had to create yet another variation on the theme. For our final new Dreamer Socks of the year, we’ve rolled out Roll-Topped Extraordinary Thigh Highs, as well as a longer version! Featuring a non-constrictive roll top, these tend to need a garter belt or other anti-gravity device to stay up, much like vintage stockings. At 28 inches around when the tops are fully stretched, these fit the widest range out of any of our house brand socks yet, and that makes us some very happy Dreamers.
Whew! Looking back over the last year (and these last 18 socksy styles), it seems like it’s been a long journey, though certainly not an unpleasant one. We hope you find our new offerings as exciting as we do. We simply can’t wait to show you what we’ve got in store for 2016!
This week saw the official start of winter, and while it may have felt wintery for the last couple months, those of us in the northern hemisphere are currently experiencing the longest nights of the year. Though some see these long, cold, dark nights as kind of a bummer, we try to look at them as a great chance to get cozy, drink some cocoa and read in front of a glowing hearth, all while wearing our longest, warmest socks.
At 30 inches from heel to top, our line of Extraordinarily Longer Dreamer Thigh Highs aren’t our absolute longest socks, but they are one of the more universally beloved tall socks, as they tend to fit a wide range of legs as true thigh highs.
We love our Extraordinarily Longer Dreamer Socks so much, that we also have them in two rainbow styles! The Harvest Rainbow colorway features our usual regenerated cotton blend yarns, in a muted rainbow, which has become one of our best sellers! The Radiant Rainbows are made from brightly colored high quality acrylic yarn, and are extra soft and warm.
We also carry them in 5 “Elemental” colorways, referencing the 5 alchemical elements, which we’ve put our own spin on!
Top: Extraordinarily Longer Elemental Stripes in spirit, terra and zephyr
Bottom: glacier and inferno colorways
Getting a little bit longer, our next three styles all hail from our DreaM Stockings line, and are over 30 inches in length, but still under 40. These styles are knitted on antique machines, just for Sock Dreams, and while they don’t all fit quite the same range as our more contemporary Dreamer Socks line, you’ll find some great funky and vintage inspired textures and patterns here!
Our next 4 styles are all just about 40 inches from heel to cuff, which is lengthier than most people’s inseams! They’re mostly intended to scrunch or slouch, but one of these styles (hint: the leg warmer) has such great horizontal stretch that they can actually make a great thigh high without any scrunching on legs that are both long and full-figured!
Some of you might be thinking that this is it — our longest socks. But no! There are even longer socks! At 50 inches, our Longer Super Stripes are beautifully thigh high on smaller legs, with great scrunch potential on larger legs!
And even then, we’re not quite done, because we have even longer socks! Simply (and aptly) called “Super Longs,” these beauties are a towering 100 inches, for the lover of length who just can’t get enough sock! These essentially demand to be scrunched!
Super Longs – 100 inches of sock per leg!
Now, you dreamers who have been around the
block sock a few times might be wondering about the Great Whites, and if so, you’re right to wonder! They are in fact twice as long as our Super Longs, but they’re currently out of stock, and they’re just so long that they’re going to need a bigger blog…
Back in 2011 we wrote a Sock Journal on darning socks, which has turned out to be one of our most popular Sock Journals of all time. Since socks get so much traffic from being in your shoes all day, they tend to get holes more often than other items of clothing. You can fix these nicely with the darning tutorial we made.
Now darning is pretty great and looks neat and tidy, but sometimes it can be a bit fiddly. For those of us with little patience to spare, throwing the socks away gets more attractive by the minute. But if you’re patching a high-traffic area, like a toe or a heel, it doesn’t need to be pretty, it just needs to be sturdy.
If you were to look at wool fibers under a microscope, you’d see that each strand has little barbs running the length of it. When wool is exposed to heat and moisture, these little barbs cling to each other, thus creating felted wool. Needle felting is the process of repeatedly stabbing wool with a special needle, instead of applying water and heat. The resulting fabric is tough and perfect for patching a bare area on your best wool socks. If you’ve never needle felted in your life, don’t worry—it’s simpler than it seems!
What you’ll need:
• A 2 inch Styrofoam ball •
• A scrap of fabric (optional) •
• A felting needle (or two!) •
• Matching wool •
• A damaged wool sock •
First, wrap the scrap fabric around the Styrofoam ball to make a felting egg. You don’t have to use the scrap fabric, but it prevents you from having to pick little bits of Styrofoam out of your socks before you can wear them again. Our next move is to insert the egg into the sock right where it needs fixing. You’ll notice that in our darning tutorial, the sock is turned inside out. You can totally do that here, but I have elected to felt on the outside so the shoe rubs on the felt itself rather than the sock.
Lay a bit of wool over top, keeping in mind you can always add more if you find it’s not enough. Begin rapidly poking around the edges of the wool with your felting needle, being careful to keep your fingers away from where you are working. Don’t jam the needle all the way in, or you won’t be able to remove the egg easily; keep your needle stabs nice and shallow, just barely entering the egg. You’ll notice the wool starting to tighten up a bit and join to the sock. Once you’re confident the edges are nice and felted, start working towards the center in a spiral.
Here’s where your personal judgement comes into play. You’ll have to decide for yourself if it’s felted enough or not. Go ahead and pop your felting egg out of the sock and check it. Do the fibers pull apart if you stretch the heel? Do the edges come away from the sock? If yes, pop the egg back in and keep felting and checking. If it looks and feels nice and sturdy, you’re good to go! The final test, though, is to try on your sock and see how you like it. Go ahead, admire your hard work and ingenuity. You’ve earned it!
As you’re finishing up (or, like some of us, just starting) your holiday shopping, we wanted to pull attention to one of our favorite sections: kids socks! While shopping for children can be the best part of the holidays (there are so many adorable options out there!), it can be hard to decide which styles will work best for the particular kid on your list. First we recommend that you check out our handy guide to navigating baby and kid–sized socks. Once you know which sizes you’re shopping for, we’ve got a lot of fun style suggestions below, no matter what personality you’re gifting to!
Whether they’re traversing a medieval land or conquering a jungle gym, these socks should help inject some extra excitement into the day of your resident explorer.
Dreamy, creative youngsters can be found curled up with a good book, or practicing for a recital, and we’ve got some great socks to give them a little extra inspiration.
Some kids just want to snuggle on the couch, especially as the weather gets cold, and these are some great options for a lazy day at home with your favorite cuddle-bug.
For those that are always fascinated by the universe around them, we’ve got some awesome offerings to keep them questioning and curious, even it’s too cold to be conducting research outside.
The Newest Arrival
Of course, some of the little ones in our lives are simply so new that we’re still just getting to know them—and for these littlest feet, we have some great offerings.
Speaking of new, we’re expecting some exciting new additions to our stock family soon, to match the adult Star Wars socks recently released by Stance. No official date yet, but keep an eye on our New page and all our usual social media, and you’ll be the first to know when these socks blast in from a galaxy far, far away.
If you’re still looking for the perfect gift for the youngsters on your list, you can check out our full selection of kid and baby socks here on our website (with some extensive sizing guidelines at the bottom of the page—just click “read more”). And if you’re local to Portland, OR, be sure to check out our shop—they always carry a great variety of kid socks, many of which we never get on the website.
And of course, the young-at-heart may want to check out our Novelty Socks selection—little feet aren’t the only ones who can enjoy fun, quirky, adorable socks!