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While we hope that every sock sold gets lots of love, we understand that sometimes it just doesn’t work out. Maybe those sparkly tights don’t match the dress you were planning to pair them with or those legwarmers arrived and they don’t fit? Perhaps you were lucky enough to be gifted some novelty crews but you’ve really been eyeing our selection of bootsocks? Whatever the reason may be, we’re here to help guide you through the returns process and let you know what your options are!
If the item in question hasn’t been actively worn or washed, it is eligible to be returned to us within 6 weeks from the purchase date. While we pride ourselves on offering free shipping where we can, we do not offer paid postage on returns. As you are responsible for shipping the return, it might be a good idea to snag a tracking number from the Post Office because we cannot offer credit for items we don’t receive. Please include a completed Return Authorization Form with your returned item; they are printed on the back of every invoice we ship out and they are also available on our Returns Information page. Once you have filled out the form, simply mail it with the socks you wish to return to:
Sock Dreams: Attn. Returns Dept.
Order # __________
7980 SE 17th Avenue
Portland, OR 97202
The type of reimbursement you qualify for depends on the condition of the socks you return:
If the item has not been opened or tried on (tags haven’t been removed/packaging is still intact), it can be returned for a refund or store credit. Items that have never had the tags removed and have intact packaging will be considered “P” as noted on the Return Authorization Form for “Packaged” and considered eligible for reimbursement in either form.
A new caveat to our returns policy this year: we are now accepting tights that have been tried on for reimbursement in the form of store credit. As long as they haven’t been actively worn or washed, they can be tried on and returned to us for a store credit. Leggings and tights that have had the tags removed or have been removed from their packaging will be considered “O” as noted on the Return Authorization Form for “Opened” and will only be considered eligible for a store credit.
Any socks, gloves, legwarmers, petticoats, or other accessories from our site that have been tried on can be returned to us for a store credit. This policy stands for all the items described above except for those from our house brands, as explained below.
Dream Stockings/Dreamer Socks
Our house brands, Dreamer Socks and Dream Stockings, are made in the USA from recycled cotton and we think they’re pretty great. So great, they can be returned to us for a refund or store credit even if they’ve been tried on, as long as they haven’t been actively worn or washed. If you’re not sure if the item you purchased is from one of our house brands, you can recognize them by the designated “DS” or “SD” in the beginning of their part code from your invoice.
Unfortunately, in order to speed up the returns process for our customers and eliminate some frustrations due to out-of-stock, back-ordered, or discontinued items, we no longer issue direct exchanges for returns. If you haven’t removed the item from its packaging and you need the item right away, we recommend purchasing it now, and requesting a refund for your return. If your item has been tried on, you can request store credit, and purchase the new item after we’ve emailed you with the code for your credit.
Returning a gift?
If you are returning a gift you probably won’t be interested in a refund, as we can only reimburse the purchaser’s account. If you do not have the original invoice, please include the gift-giver’s full name on the Return Authorization Form so that we can associate your return with the corresponding order. Additionally, you’ll want to enclose your email address so that we can email you the store credit code once your return has been processed and completed.
Returning to the shop?
If you live in the Portland area and would like to return your item back to our shop location, the wonderful Shop Dreamers will be there to assist you every day from 11 am – 6 pm. Please note that our shop is unable to issue refunds for online orders in-store. They can, however, process your return for store credit that you can then use in the shop.
Wrong or Missing Item?
Maybe your item arrived and there appears to be a hole or a pair of tights arrived in the wrong size? Perhaps a pair of socks is missing from your order, altogether? In case any of these were to happen, please contact us right away! We will replace the defective or incorrect socks and send you a postage paid return mailer to send back the defective or wrong items. Please note that defective or wrong item claims need to be reported to us within seven days of receipt so that we can best resolve the issue for you.
Once your return has been processed and completed, we’ll send you a confirmation email. Please bear in mind that January is a very busy month for returns; while we do our best to ensure each one is completed in a timely manner, processing can take 4-6 weeks this time of year. We appreciate your patience and thank you in advance! Our lovely Customer Service Department is available to answer any and all questions you may have via email (email@example.com) or telephone (888.717.6257). Cheers to bringing in the New Year with new socks!
Are you one of the many people who brave the raging hordes to take advantage of Black Friday deals? Do you have a holiday list full of people who could benefit from fun, new socks? Do you live near Portland, Oregon? Do you like fabulous prizes? Well then, this year, why not skip the big box stores and visit some of Portland’s fantastic small boutiques? Specifically, ours!
As we have in the past, we are participating in Portland’s “Little Boxes” on both Friday November 27th and Saturday November 28th, from 10 am to 6 pm. It is a fun way in which Portland is supporting the unique little shops that help make this town such a dynamic place. Not only can you get find discounts at some of your favorite stores, you can also enter a raffle to win incredible prizes. You could win an iPad Air, one of several shopping sprees and gift cards, or the grand prize: a four night vacation to your choice of San Diego, San Francisco, or Hawaii! Check out littleboxespdx.com/prizes to see all of the exciting possibilities.
There is no purchase necessary. Simply come to our shop, or one of the other dozens of participating stores in any of Portland’s nine top shopping districts. Once inside, find the Visit Code on display and enter it in the Little Boxes smartphone app, or the Little Boxes Passport, which you can pick up at any participating location. Every Visit Code you enter equals one raffle entry.
Now, if you make a purchase you will also get a bonus Purchase Code. Your first purchase at a participating store will get you another raffle entry, plus 10% off your subsequent purchases at any other participating store. If you make purchases at four stores you get 15 bonus entries. If you purchase at 8 stores you get 20 more bonus entries. If you make purchases at 12 stores, you get an additional 30 bonus entries. Get your holiday shopping done, and you could possibly win a big bonus gift for yourself! Now how fun is that?
Come into our shop, get your free passport, and knock some of those gifts off of your holiday list.
Almost a year ago, Niq mentioned our growing social media team. Since then, Sock Dreams has expanded into a whole bunch of new fun social media. We’re lucky, because all of us get to work in the styles that we like most (and talk about socks!) I know that I do not have the brain to use Pinterest, so I’m glad we have other Dreamers who do! Each platform or method we use to get the sock word out to you has a different twist, so I figured it was about time I properly introduced them. And! There are a lot of fun photos scattered through our social networks that you don’t get to see unless you’re following us there.
First up is Facebook! Our Facebook page is the oldest of our social network presences. We update almost every day info on new items, upcoming items and local events we’re involved in. We also post lots of lifestyle images of Dreamers rocking socks with their everyday outfits, like this one of the Dreamy Bamboo OTKs!
Nothing makes our day more than when folks post on our wall with how they’re rocking their socks too! Scroll down on our Facebook photo page and you can check our all our awesome customer photos.
What you might like most about friending us on Facebook is that it is often the first place you tend to hear about sales (we don’t often have sales, but when we do, they’re often Facebook-specific). And if you’re a Portland local you can follow our Shop on Facebook too!
The next social media platform we turned our toes to is Twitter. If you want your sock news in quick bits, the Sock Dreams Twitter feed is the way to go. Links to new items, restocked styles, sock-tastic awesomeness and some of the sweetest Dreamers cheering on your socks. And just like our Facebook, our Shop has a locals-specific Twitter too!
And we’re big fans of FollowFriday, so remember:
After having such a great time reaching out to all you wonderful folks on Facebook and Twitter, we decided to take the Tumblr plunge. The Sock Dreams Tumblr is an endless parade of awesome imagery and inspiration.
Facebook, Twitter and Tumblr might be how Sock Dreams started getting into social media but we’ve added even more sock-ariffic goodness to your internet, join us after the jump to see where else you can find us on the web!
Friday, October 22 · 6pm – 8pm
Sock Dreams Sellwood Shoppe
8005 SE 13th Ave Portland, OR
Why? …Last year was a great success and this year it’s looking even better! We’ll have music, singing pirates from PDX Yar, theatrical entertainment, face painting, and Style Ink will be there to do wild makeup and hair for guests. Like last year, the main event is the costume contest where you can win up to a $100 Sock Dreams gift certificate.
* Register your costume at the event on 10/22/10 from 6p – 7:30p. …Kids under 13 must have permission from a legal guardian to participate.
* When you register we’ll take a photo and from these the Sock Dreams staff will choose their favorite costume and declare the winner at 8pm 10/22/10.
* 1st place winner will receive a $100 Sock Dreams Gift Certificate. 2nd place winner will receive a $50 Sock Dreams Gift Certificate. 3rd place winner will receive a $25 Sock Dreams Gift Certificate. Contestants must be present to win.
* Judges will provide more weight to costumes featuring sock and/or sock accessories
* Costumes must be self contained. Connections to electrical sockets will not be available.
* It’s a family costume contest. Keep it fun and PG-Rated.
It’s official: Our brick & mortar shop will be open on Mondays through the winter! Now Portland locals (and sock-savvy visitors to our fair city) can start their week on the right foot. The hours remain the same, 11am to 6pm, but now the doors are open seven days a week!
Non-locals and folks who need socks at 3am (it’s always sock shopping time somewhere!) we are of course always open online, 24 hours a day.
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